Private Speed Issues

If you are experiencing speed issues playing or downloading our videos please fill the form below.

  1. Please fill your username at our website (e.g. john.doe)
  2. Use the URL of the scene where you had issues
  3. Video location 1 Video location 2
    In order to download the file Right-click on the file and choose Save as…
  5. Private (https://www.private.com)
    Private Classics (https://www.privateclassics.com)
    Private Castings (https://www.privatecastings.com)
    Private Black (https://www.privateblack.com)
  6. Desktop
    Tablet
    Mobile
  7. Chrome
    Firefox
    Edge
    Other
  8. Windows

    Open the Start menu

    Click on Run

    Type cmd and then press the OK button to open a command prompt

    At the prompt depending on the site you are visiting, type one of the following commands:

    • For Private.com: tracert pcom77.st-content.com
    • For Privateclassics.com: tracert pclassics77.st-content.com
    • For PrivateCastings.com: tracert pcastings77.st-content.com

    and press the ENTER key.

    To copy the output, right-click anywhere in the window and select Mark. You can press ENTER to copy all of the output, or select the text you want to copy and then right-click with your mouse. Paste the copied text by hitting CTRL + V.

    Note: To traceroute IPv6 you would simply execute : tracert -6 pcom77.st-content.com / tracert -6 pclassics77.st-content.com / tracert -6 pcastings77.st-content.com

    Linux

    Open a terminal window

    At the prompt depending on the site you are visiting, type one of the following commands:

    • For Private.com: traceroute pcom77.st-content.com
    • For Privateclassics.com: traceroute pclassics77.st-content.com
    • For PrivateCastings.com: traceroute pcastings77.st-content.com

    Note: To traceroute IPv6 you would simply execute one of the following commands referring to the site where are seeing speed issues:
    traceroute6 pcom77.st-content.com
    traceroute6 pclassics77.st-content.com / traceroute6 pcastings77.st-content.com

    Mac OS

    Go to Applications -> Utilities -> Network Utility -> Traceroute

    Type the domain pcom77.st-content.com / pclassics77.st-content.com / pcastings77.st-content.com in the appropriate input field and press Trace. You can also open a terminal window and use the same instructions as you would for performing a traceroute in Linux.

    Note: To traceroute IPv6 you would simply execute traceroute6 pcom77.st-content.com / traceroute6 pclassics77.st-content.com /traceroute6 pcastings77.st-content.com

  9. Windows

    Open the Start menu

    Click on Run

    Type cmd and then press the OK button to open a command prompt

    At the prompt, type

    • For Private.com: tracert private.com
    • For Privateclassics.com: tracert privateclassics.com
    • For PrivateCastings.com: tracert privatecastings.com

    and press the Enter key

    To copy the output, right-click anywhere in the window and select Mark. You can press ENTER to copy all of the output, or select the text you want to copy and then right-click with your mouse. Paste the copied text by hitting CTRL + V.

    Note: To traceroute IPv6 you would simply execute : tracert -6 private.com / tracert -6 privateclassics.com / tracert -6 privateclassics.com

    Linux

    Open a terminal window

    Type

    • For Private.com: traceroute private.com
    • For Privateclassics.com: traceroute privateclassics.com
    • For PrivateCastings.com: traceroute privatecastings.com

    at the prompt and press the Enter key

    Note: To traceroute IPv6 you would simply execute traceroute6 private.com / traceroute6 privateclassics.com /traceroute6 privatecastings.com

    Mac OS

    Go to Applications -> Utilities -> Network Utility -> Traceroute

    Type the domain (private.com / privateclassics.com / privatecastings.com) or IP address in the appropriate input field and press Trace. You can also open a terminal window and use the same instructions as you would for performing a traceroute in Linux.

    Note: To traceroute IPv6 you would simply execute traceroute6 private.com / traceroute6 privateclassics.com /traceroute6 privatecastings.com